Payments & Refunds

1. General provisions

This document describes how payments are processed on the WOWmenu platform and the rules for refunds: payment for an order by a guest, the WOWmenu commission, subscription payment by a venue, purchase of Armani balance, and the refund conditions for each of these categories.

2. Payment for an order

Depending on the selected plan, a venue may offer the guest payment on the premises or online payment via Stripe. With online payment, funds go directly to the venue's Stripe account, less the platform commission (application fee); WOWmenu does not hold the guest's funds in its own accounts.

The seller of the order is the venue — it issues the receipt and is responsible for the correctness of the amount and the tax.

Refund for an order. A refund for an order is initiated and processed by the venue itself through its Stripe dashboard. If the applicable law of your country grants you a right to a refund, that right remains regardless of the provisions of this document. Please address refund requests for an order directly to the venue.

Chargeback. If a payment is disputed by the cardholder, Stripe's procedures apply; the financial consequences are borne by the venue.

3. WOWmenu commission

WOWmenu charges a commission on every online order transaction. Venues are notified of any change to the commission 30 days before the change takes effect.

4. Subscription payment

A venue's subscription is charged automatically from its Armani balance at the selected interval (monthly or yearly). If the balance is insufficient, the venue receives notifications in advance, before paid features are suspended.

Refund for a subscription. Since payment is made from the Armani balance rather than directly by card, cases of duplicate payment or accidental purchase do not apply to this model.

5. Purchase of Armani balance

Armani is the internal WOWmenu balance (1 Armani = 1 euro) used by a venue to pay for platform features. It is purchased via Apple In-App Purchase; in the future, also through the website. Armani is not used by guests to pay for orders.

Refund of Armani balance. Refunds for purchases made through Apple In-App Purchase are governed by Apple's refund policy. A cash refund of an unused Armani balance is not provided.

6. Taxes

Wowclub s.r.o. is not registered for VAT.

7. Payment security

Payment data is processed by Stripe. WOWmenu does not intentionally store a guest's full card number.

8. Fraud

WOWmenu may refuse a refund where there is reasonable suspicion of fraud or abuse of the refund function.

9. Changes to these terms

Venues are notified 30 days in advance of any change to the commission, the plans or the payment architecture.

10. How to contact us

For refunds on an order, contact the venue directly. For questions about Armani, subscriptions and other payment matters, contact WOWmenu support: info@wowmenu.ai

Last updated: 01.09.2026